Cancel or change most bookings for free up to 48 hours before pick-up
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To modify or cancel your Trips Crafters, log in to your account and navigate to the 'My Bookings' section. Here, you will find the option to change dates, car type, or cancel the reservation. Cancellations made at least 24 hours in advance are eligible for a full refund, while later changes may incur a small fee. It's best to review our cancellation policy to understand any potential charges. For urgent assistance, contact our support team directly via phone or email.
To rent a car with us, you must provide a valid driver’s license issued by your country, which must be in English or accompanied by an International Driving Permit (IDP) if required. Additionally, a government-issued ID like a passport or Aadhaar card is necessary for identity verification. For payment, the credit or debit card used during the online reservation must be presented at the time of pick-up. Please ensure that the name on the documents matches the booking name to avoid any issues.
Most of our rental packages include unlimited mileage for the duration of your rental. However, in select regions or for certain vehicle types, mileage caps may apply. These limits are clearly stated during the booking process. If you exceed the allocated mileage, additional charges per kilometer will apply. We recommend checking the specific mileage policy listed for your chosen vehicle. This ensures you have a hassle-free experience and helps avoid unexpected fees during the return process.
In the unlikely event of a breakdown, our 24/7 roadside assistance will be at your service. We will arrange for immediate support, including repair, towing, or replacement vehicle based on the issue. If the breakdown occurs due to a mechanical fault, there will be no cost to you. However, if it’s due to user error or violation of rental terms, repair charges may apply. Always contact our support team immediately to report any issue and receive proper guidance.
Yes, we offer chauffeured car rental services for customers who prefer not to drive. Whether you need a car for a business meeting, a wedding, or airport pickup, our experienced drivers ensure a smooth and safe journey. You can select this option during booking, and pricing will be adjusted accordingly. Our drivers are verified, courteous, and knowledgeable about local routes and traffic. This service provides a stress-free travel experience, especially for those visiting from out of town or unfamiliar with the area.
Our Trips Crafters support team is ready to help.
We accept all major credit cards, debit cards, and UPI-based digital wallets such as Google Pay, PhonePe, and Paytm. Cash payments are not accepted for online reservations. For corporate bookings, invoicing options and bank transfers can also be arranged upon request. Payment security is a top priority, and all transactions are processed through secure, encrypted payment gateways. If your card is declined or not accepted, please contact your bank or choose an alternative method.
Yes, rental extensions are possible depending on vehicle availability. If you wish to extend your rental period, log in to your account and request an extension under your active bookings. You can also call our support team for quick assistance. Please make sure to do this before your current rental expires to avoid late return fees. The additional cost will be calculated based on your current plan and new duration.
Basic insurance coverage is included with all rentals, protecting against third-party liability and limited damage. However, customers are encouraged to purchase additional insurance for complete coverage, including theft protection and zero liability. Detailed terms are provided during checkout, so please review them before confirming your reservation. If you already have travel or auto insurance, verify whether it covers rental cars to avoid duplicate protection.
Yes, most of our vehicles come equipped with built-in GPS for real-time navigation and location tracking. If your selected car does not include GPS, you can request a portable device at the time of booking. GPS helps you avoid traffic, find the best routes, and ensure safe travel. Additionally, we use GPS data to assist in recovery in case of emergencies or theft. Always confirm GPS availability when booking if this feature is important for your journey.
If you return the vehicle later than the scheduled time, late fees will be charged on an hourly basis. A grace period of 30 minutes is typically allowed. If the vehicle is returned significantly late without notice, a full-day rental charge may apply. To avoid penalties, always inform our support team if you foresee a delay. Timely communication helps us manage fleet availability and ensures better service for all customers.
Add up to 20 cars and manage up to 200 customer bookings.
Add over 20 cars and manage up to 200 customer bookings efficiently.
Add over 50 cars and manage bookings from up to 500 customers.
Have questions? Our Trips Crafters support team is ready to help.
To book a car, simply visit our website or mobile app and enter your desired pick-up and drop-off locations, along with the dates and times. Our platform will display available vehicles that match your preferences. Select a car, choose any additional services you need, and proceed to checkout. You’ll receive a confirmation email once the booking is completed. If you have an account, you can also manage your bookings from your dashboard for convenience and flexibility.
Yes, our rental plans are fully customizable to suit your unique business or personal needs. Whether you're an individual renter or a fleet manager, you can choose the number of vehicles, rental duration, insurance coverage, and additional features like GPS or child seats. If you need help customizing your plan, our support team is ready to assist in creating a solution that maximizes convenience and cost-efficiency while meeting all your requirements.
Your safety is our top priority. All our vehicles undergo rigorous maintenance and regular servicing to ensure they meet the highest safety standards. Each car is thoroughly cleaned and sanitized before and after every rental. We also install GPS devices for real-time tracking and offer emergency support 24/7. Our staff is trained to follow safety protocols, including contactless delivery and health checks, to provide a secure and worry-free rental experience.
To ensure availability and secure the best possible rate, we recommend booking your rental car at least 48 to 72 hours in advance. During peak travel seasons or holidays, it’s advisable to book even earlier, as demand can be high and popular models may sell out quickly. Early bookings not only guarantee availability but may also qualify for discounts or special promotions. Last-minute bookings are possible but are subject to limited vehicle options and higher rates.
You can cancel your booking free of charge up to 24 hours before the scheduled pick-up time. Cancellations made within 24 hours of the pick-up may incur a small fee depending on the plan selected. For prepaid or promotional bookings, different rules may apply and will be stated clearly during checkout. To cancel, log into your account, view your bookings, and click 'Cancel'. Refunds are processed within 5–7 business days. For assistance, our customer support team is always available.
