Car Rental Privacy Policy
Last Updated: May 27, 2025
At Trips Crafters and its affiliate companies (collectively, hereinafter, “Trips Crafters,” "we," "us," or "our") honor your trust. With an attempt to maintain transparency regarding what information we collect from you to render car rental services, and how we collect, use, and disclose the information, we present you this Privacy Policy. By submitting your Personal Information online or over the phone to our employees or affiliates, you agree to abide by the terms and conditions of this Privacy Policy.
1. What Information We Collect
Personally Identifiable Information (PII) or Personal Information — “PII or Personal Information" is information that identifies you as an individual or relates to an identifiable person, including, for example:
- Name and Date of Birth
- Postal address(es)
- Telephone number
- Email address
- Credit and debit card number and related information
- Social media account ID
- Driver’s license or government-issued ID (if required by provider or local laws)
- Special requests such as vehicle preferences, insurance needs, or additional drivers
If you submit any PII or Personal Information relating to other users or drivers, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
2. How We May Collect Your Personal Information
We and our service providers may collect Personal Information in a variety of ways, including:
Through the Services: We may collect Personal Information through the Services, such as when you make a Trips Crafters or register for a promotion.
Offline: We may collect Personal Information from you offline, such as when you contact our customer service desk via phone, email, or chat.
From Other Sources: We may gather your Personal Information through sources such as public databases, joint marketing partners, social media platforms, and third parties, to the extent permitted by applicable law.
How We May Use Personal Information
We may use Personal Information:
- To process and complete your Trips Crafters, including payment processing and communication about your reservation.
- To respond to your inquiries and fulfill your requests, such as sending newsletters or promotional offers.
- To send administrative notifications regarding your booking, changes to our policies, or important updates about your rental.
- To personalize your experience on our website and recommend vehicles based on your preferences.
- To facilitate reviews and feedback after your rental period.
- To comply with legal obligations, including sharing driver details with local authorities where required.
How Personal Information May Be Disclosed
In order to process your car rental and operate legally, we may need to share your Personal Information with the following entities:
- Car Rental Providers: To confirm your reservation, provide requested services, and verify identity and eligibility.
- Payment Processors: For secure payment handling, including Stripe, PayPal, and others.
- Affiliate Partners: Marketing and referral partners who help promote our services.
- Legal Authorities: When required by law or to protect our rights and safety.
Security – How We Protect Your Information
We take the security of your personal data seriously. We use industry-standard encryption and firewalls to protect your information during transmission and storage. We do not store full credit card numbers or sensitive payment credentials directly on our servers. All payments are processed securely through PCI-compliant third-party gateways.
Choices and Access
You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You also have the right to access, correct, or delete your personal information upon request, subject to certain legal exceptions.
Cross-Border Transfer
We may transfer your data to car rental partners or service providers located outside your country. These transfers are conducted in compliance with applicable data protection laws.
Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Updates to This Privacy Policy
Trips Crafters reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.
Terms & Privacy Policy
For more information, please see our Terms and Conditions and Refund Policy.