Terms & Conditions

Welcome to the Trips Crafters ("Trips Crafters", "we", "our", "us") website (collectively, the "Site"). This website is governed and managed by Trips Crafters based in New Jersey. By accessing or using the Site in any manner, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to all of these Terms, do not use the Site.

Services

• Trips Crafters provides a platform for booking travel-related services. We partner with various service providers to offer these services.
• While we strive to provide accurate and up-to-date information, we do not warrant that the information on our Site is free of errors or omissions.

Booking and Payments

• All bookings are subject to availability and confirmation.
• Prices displayed on the Site are subject to change without notice.
• Payment methods accepted will be clearly displayed during the booking process.
• In some cases, you may be required to pay the service provider directly at the time of service.
• Currency conversion rates are based on various publicly available sources and should be used as guidelines only.
• Some bookings may require a deposit or prepayment. The terms of such payments will be clearly communicated during the booking process.
• Trips Crafters reserves the right to cancel bookings in cases of suspected fraud, abuse of our systems, or violations of these Terms.

Cancellations, Modifications, and Refunds

• All refund requests must follow the policies set by the individual service providers.
• Refunds are only issued once Trips Crafters receives confirmation from the provider that a refund is warranted.
• Approved refunds will be processed by Trips Crafters within 7 business days of provider confirmation.
• Refunds will be returned to the original payment method, unless otherwise agreed upon.

User Responsibilities

• You are responsible for providing accurate and complete information when making a booking.
• You must be at least 18 years old to use the Site and make bookings.
• You agree not to use the Site for any unlawful purpose or in any way that could damage, disable, or impair the Site.
• You are responsible for ensuring that you meet all requirements for your travel, including but not limited to valid passports, visas, vaccinations, and travel insurance.
• You agree to comply with all applicable laws and regulations of the countries you are traveling to or from.

User Accounts

• You may be required to create an account to access certain features of the Site.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate your account at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Site, us, or third parties, or for any other reason.

Limitation of Liability

• Trips Crafters acts solely as an intermediary between you and the service providers. We are not responsible for the actions, omissions, or policies of these third-party providers.
• To the fullest extent permitted by law, Trips Crafters shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Site or any services booked through the Site.
• We do not guarantee the accuracy, completeness, or timeliness of information on our Site.
• Trips Crafters is not liable for any losses or damages arising from your failure to comply with travel requirements, including but not limited to valid passports, visas, and health requirements.

Intellectual Property

• All content on the Site, including text, graphics, logos, and software, is the property of Trips Crafters or its content suppliers and is protected by United States and international copyright laws.
• You may not use, reproduce, distribute, or create derivative works from any content from the Site without our express written consent.
• Any feedback, comments, or suggestions you may provide regarding the Site is entirely voluntary and we will be free to use such feedback, comments or suggestions without any obligation to you.

Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which can be found [link to Privacy Policy]. By using the Site, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

Indemnification

You agree to indemnify, defend, and hold harmless Trips Crafters, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account.

Third-Party Links

The Site may contain links to third-party websites. These links are provided solely as a convenience to you and do not imply an endorsement or relationship between Trips Crafters and the third-party site. We do not exercise control over third-party websites and are not responsible for their content or privacy policies.

Force Majeure

Trips Crafters is not liable for any failure to perform due to unforeseen circumstances or causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Dispute Resolution

• Any dispute arising from these Terms or your use of the Site shall first be attempted to be resolved through informal negotiations.
• If a dispute cannot be resolved informally, you agree that any claim or dispute will be resolved through binding arbitration, conducted on an individual basis, and not on a class-wide basis.
• The arbitration will be conducted in New Jersey, unless you and Trips Crafters agree otherwise.

Modifications to Terms

Trips Crafters reserves the right to modify these Terms at any time without prior notice. Your continued use of the Site after any changes indicates your acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

Entire Agreement

These Terms constitute the entire agreement between you and Trips Crafters regarding the use of the Site, superseding any prior agreements between you and Trips Crafters relating to your use of the Site.

Descriptor

Please note that transactions processed through our platform may appear on your billing statement. This billing descriptor applies to all services booked through our platform.

Dispute Resolution and Chargebacks

Trips Crafters will assist users in communicating with third-party service providers in the event of a service dispute. While we are not the merchant of record for provider services, we will provide documentation and support to help resolve any disputes, including those raised via credit card chargebacks or through payment processors like PayPal or Stripe. However, we do not guarantee specific outcomes for third-party issues.

Customer Support and Inquiries

For any payment-related inquiries, including questions about billing descriptors, chargeback support, or refund status, please contact us at info@tripscrafters.com or call +1-844-308-7881. Our business address is Trips Crafters, 12 Twin Terrace Holmdel, NJ 07733, USA. We aim to respond to all inquiries within 2 business days.

Acknowledgment of Buyer Protection Rights

Users may have access to payment platform protections depending on the method used (e.g., PayPal Purchase Protection or Stripe Dispute Resolution). Trips Crafters does not restrict users’ rights to file claims under such protection policies but encourages users to contact us first for a faster resolution.

Business-to-Business (B2B) Payment Terms (For Trevipay Eligibility)

For qualified business clients, Trips Crafters may offer invoiced billing with net terms, subject to credit approval and separate agreement. Standard terms are Net 30, and late payments may incur a 1.5% monthly finance charge. Businesses interested in B2B billing should contact info@tripscrafters.com to apply.